Culture Hacker

Culture Hacker

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Culture Hacker explains how company leaders, managers, and human resource practitioners can reprogram the mindset and attitude of their staff, regardless of their roles, wages, or responsibilities. It is a strategy to help organizations close the gap between what the marketing and sales team promise and what the front line staff and managers deliver to customers. Culture Hacker directs managers on how to inspire greater productivity, meaning, and engagement within their teams, which results in significant bottom line results. With the help of this book, business leaders in small and large companies can learn how to establish, define, and lead a culture that enables cohesion and success for companies--and a great experience for customers.Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance Shane Green ... in training that allows your people to be creative, open to new ideas, and solution focused (knowing how to ask good questions). ... felt connected and engaged with the business and what it was trying to do, which was deliver great customer service. ... an investment in training can impact not only what happens at work but also how people run their lives is Starbucks.


Title:Culture Hacker
Author: Shane Green
Publisher:John Wiley & Sons - 2017-04-24
ISBN-13:

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